Luxury Panther Rimless Geometric Sunglasses | Violet Gradient

⏳ Return Eligibility

Returns are accepted within 7 days of delivery.

The product must be unused, unworn, and in original packaging.

Proof of purchase (order number or receipt) is required.

👓 Prescription & Customized Products

Due to the personalized nature of prescription glasses and custom lenses, these items are non-refundable and non-returnable, unless:

The product is defective, or

There is an error from our side (wrong lens power, frame, or damage).

🌍 International Orders

Refunds for international orders are processed in USD ($).

Shipping charges, customs duties, and taxes are non-refundable.

Return shipping costs for international orders must be paid by the customer.

🇵🇰 Domestic Orders (Pakistan)

Refunds for Pakistan orders are processed in PKR.

Original shipping charges are non-refundable unless the item is faulty or incorrect.

⚠️ Damaged or Incorrect Items

If you receive a damaged or incorrect product:

Notify us within 48 hours of delivery.

Share clear photos or videos of the product and packaging.

Once verified, we will offer a replacement or full refund.

💳 Refund Processing

Approved refunds are processed within 5–10 business days.

Refunds will be issued via the original payment method.

Processing time may vary depending on your bank or payment provider.

❌ Non-Returnable Items

Used or worn eyewear

Items damaged due to misuse or negligence

Clearance or discounted items (unless defective)

📞 Contact Us

For refund or return requests, please contact our support team:

📧 Email: support@al-masoom.store

📱 WhatsApp: +92 327 6323851

Your vision matters — shop with confidence worldwide.