Shipping Policy
🚚 Shipping Policy – Eye Zone US
At Eye Zone US, we are committed to delivering high-quality eyewear to our customers worldwide in a safe and timely manner.
Processing Time
Orders are processed within 1–3 business days after order confirmation.
Shipping Time
Domestic & International orders are usually delivered within 7–15 business days.
Delivery time may vary depending on destination, customs clearance, and courier services.
Shipping Charges
Shipping charges (if applicable) are calculated at checkout and displayed before payment.
Order Tracking
Once your order is shipped, tracking details will be shared via email or your account dashboard.
Delays
Eye Zone US is not responsible for delays caused by customs, weather conditions, or courier service issues.
Refund Policy
Refund Policy – Eye Zone US
Customer satisfaction is our priority. If you are not satisfied with your purchase, please review our refund policy below.
Eligibility for Refund
The item must be unused, undamaged, and in original packaging.
Refund requests must be submitted within 7 days of receiving the product.
Non-Refundable Items
Customized or prescription glasses
Used or damaged items
Items purchased on sale or promotion (unless defective)
Refund Process
After approval, refunds will be processed within 7–10 business days.
Refunds will be issued using the original payment method.
Shipping Costs
Shipping charges are non-refundable unless the product is defective or incorrect.
Cancellation / Return / Exchange Policy
🔄 Cancellation / Return / Exchange Policy – Eye Zone US
We aim to provide flexibility while maintaining product quality standards.
Order Cancellation
Orders can be canceled within 12 hours of placement.
Once shipped, cancellation is not possible.
Returns
Returns are accepted within 7 days of delivery.
Products must be unused, unworn, and returned in original condition.
Exchanges
Exchanges are allowed for size or model issues (subject to availability).
Customers are responsible for return shipping unless the item is defective.
Damaged or Wrong Items
If you receive a damaged or incorrect product, contact us within 48 hours with clear photos for quick resolution.