Shipping Policy
🌍 International Shipping
We proudly offer worldwide shipping to selected countries through reliable international courier services.
Delivery Time:
International orders are typically delivered within 7–15 business days, depending on the destination and customs clearance.
Shipping Charges:
International shipping fees are calculated at checkout and displayed in USD ($).
Customs & Duties:
Any customs duties, taxes, or import charges imposed by the destination country are the responsibility of the customer. Al-Masoom Optical is not responsible for delays caused by customs authorities.
🇵🇰 Domestic Shipping (Pakistan)
Delivery Time:
Orders within Pakistan are delivered within 2–5 business days.
Courier Partners:
We use trusted local courier services to ensure safe and timely delivery.
👓 Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Prescription eyewear may require additional processing time depending on lens specifications.
🔍 Order Tracking
Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor your shipment status.
❌ Incorrect Address / Failed Delivery
Please ensure your shipping address is complete and accurate. Al-Masoom Optical is not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.
📞 Support
For shipping-related questions or assistance, contact us anytime:
📧 Email: support@al-masoom.store
📱 WhatsApp: +92 327 6323851
Delivering clarity, confidence & quality — worldwide.
Refund Policy
⏳ Return Eligibility
Returns are accepted within 7 days of delivery.
The product must be unused, unworn, and in original packaging.
Proof of purchase (order number or receipt) is required.
👓 Prescription & Customized Products
Due to the personalized nature of prescription glasses and custom lenses, these items are non-refundable and non-returnable, unless:
The product is defective, or
There is an error from our side (wrong lens power, frame, or damage).
🌍 International Orders
Refunds for international orders are processed in USD ($).
Shipping charges, customs duties, and taxes are non-refundable.
Return shipping costs for international orders must be paid by the customer.
🇵🇰 Domestic Orders (Pakistan)
Refunds for Pakistan orders are processed in PKR.
Original shipping charges are non-refundable unless the item is faulty or incorrect.
⚠️ Damaged or Incorrect Items
If you receive a damaged or incorrect product:
Notify us within 48 hours of delivery.
Share clear photos or videos of the product and packaging.
Once verified, we will offer a replacement or full refund.
💳 Refund Processing
Approved refunds are processed within 5–10 business days.
Refunds will be issued via the original payment method.
Processing time may vary depending on your bank or payment provider.
❌ Non-Returnable Items
Used or worn eyewear
Items damaged due to misuse or negligence
Clearance or discounted items (unless defective)
📞 Contact Us
For refund or return requests, please contact our support team:
📧 Email: support@al-masoom.store
📱 WhatsApp: +92 327 6323851
Your vision matters — shop with confidence worldwide.