⏳ Return Eligibility
Returns are accepted within 7 days of delivery.
The product must be unused, unworn, and in original packaging.
Proof of purchase (order number or receipt) is required.
👓 Prescription & Customized Products
Due to the personalized nature of prescription glasses and custom lenses, these items are non-refundable and non-returnable, unless:
The product is defective, or
There is an error from our side (wrong lens power, frame, or damage).
🌍 International Orders
Refunds for international orders are processed in USD ($).
Shipping charges, customs duties, and taxes are non-refundable.
Return shipping costs for international orders must be paid by the customer.
🇵🇰 Domestic Orders (Pakistan)
Refunds for Pakistan orders are processed in PKR.
Original shipping charges are non-refundable unless the item is faulty or incorrect.
⚠️ Damaged or Incorrect Items
If you receive a damaged or incorrect product:
Notify us within 48 hours of delivery.
Share clear photos or videos of the product and packaging.
Once verified, we will offer a replacement or full refund.
💳 Refund Processing
Approved refunds are processed within 5–10 business days.
Refunds will be issued via the original payment method.
Processing time may vary depending on your bank or payment provider.
❌ Non-Returnable Items
Used or worn eyewear
Items damaged due to misuse or negligence
Clearance or discounted items (unless defective)
📞 Contact Us
For refund or return requests, please contact our support team:
📧 Email: support@al-masoom.store
📱 WhatsApp: +92 327 6323851
Your vision matters — shop with confidence worldwide.
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